When you order a treatment with us you can usually choose standard or next-day delivery or ParcelShop collection. Some treatments have to be picked up in-store, so you won’t have delivery options.
Evri is our delivery partner for most treatments. You can update your delivery preferences in their app to enable delivery to a neighbour or leave in a safe place if you won't be in. Treatments are always delivered in discreet, plain packaging - see what your order will look like.
Find out more about our delivery and collection services and cut-off times below:
Next-day delivery
Mainland UK
- Orders approved before 5pm Monday-Friday will arrive the next day (Tuesday - Saturday).
- Orders approved up to12pm Sunday will arrive on Monday.
- Orders approved after 12pm Sunday will arrive Tuesday.
Northern Ireland, Isle of Man, Scottish Highlands, Channel Islands and other offshoreUK destinations
- Unfortunately there are some locations where we can't offer next-day delivery, see if your location is affected here.
- Please allow an additional 24 to 48 hours for off shore UK destinations
You’ll be contacted by your courier when they know when they’ll be delivering your package. You can update your delivery preferences in the Evri app to enable delivery to a neighbour or leave in a safe place if you won't be in.
If you’re not present when Evri deliver your treatment, they will:
- post your parcel through your letter box
- deliver to neighbour
- deliver to your chosen safe place
If none of these options are feasible, Evri will attempt to delivery to you twice more, on consecutive working days.
Standard delivery
- Packages will be delivered within2-3 working days of your order being approved.
You’ll be contacted by your courier when they know when they’ll be delivering your package. You can update your delivery preferences in the Evri app to enable delivery to a neighbour or leave in a safe place if you won't be in.
If you’re not present when Evri deliver your treatment, they will:
- post your parcel through your letter box
- deliver to neighbour
- deliver to your chosen safe place
If none of these options are feasible, Evri will attempt to delivery to you twice more, on consecutive working days.
Next day ParcelShop collection
Available to collect:
- Next day, if approved before 5pm Monday - Friday
- Monday, if approved after 5pm Friday up to 12pm Sunday
- Tuesday, if approved after 12pm on Sunday
Evri will let you know when your order is on its way. You will need to sign for your parcel when you collect it.
If you’d like someone else to collect your parcel for you, they’ll need to be over 16 years of age and have proof of your identity.
Find out more about ParcelShop collection here.
Standard ParcelShop collection
- Available to collect in 2-3 working days.
Evri will let you know when your order is on its way. You will need to sign for your parcel when you collect it.
If you’d like someone else to collect your parcel for you, they’ll need to be over 16 years of age and have proof of your identity.
Find out more about ParcelShop collection here.
London only pharmacy collection
If your order is approved by 5pm Monday-Friday, you should be able to pick it up the same day from selected London pharmacies - provided they have your treatment in stock.
We suggest you ring your chosen pharmacy before you go to collect your treatment, just to make sure they have it in stock and ready.
Wegovy® delivery
Wegovy® requires cold storage during transportation (2-8 degrees Celsius) and, if available, will be dispatched Sunday - Friday only for next day delivery.
- Orders approved after 5pm on Friday up to midday Sunday will be dispatched for delivery on Monday.
- Orders approved from midday Sunday to 5pm Monday will be delivered on Tuesday.
We use packaging that keeps your treatment at the right temperature for up to 36 hours during transit. If cold storage is disrupted during the delivery process, the medication will be able to be used for up to six weeks. Once you have received your medication it is important you keep it stored in the fridge.
Wegovy® must be delivered to your home address to ensure safe storage as soon as possible. Please follow the tracking information provided by Evri to make sure you are available for delivery. LloydsPharmacy Online Doctor cannot take any responsibility for lost or stolen parcels once delivery has taken place, and no refunds will be issued.
Please do not use a pharmacy address. It is likely your delivery will be rejected or disposed of. No refunds will be issued if this happens.
Mounjaro® delivery
Mounjaro® requires cold storage during transportation (2-8 degrees Celsius) and, if available, will be dispatched Sunday - Friday only for next day delivery.
- Orders approved after 5pm on Friday - midday Sunday will be dispatched for delivery the following Monday.
- Orders approved from midday Sunday to 5pm Monday will be delivered on Tuesday.
We use packaging that keeps your treatment at the right temperature for up to 36 hours during transit.If cold storage is disrupted during the delivery process, the medication can still be used for up to 30 days. Once you have received your medication it is important you keep it stored in the fridge.
Mounjaro® must be delivered to your home address to ensure safe storage as soon as possible.
Please follow the tracking information provided by Evri to make sure you are available for delivery. LloydsPharmacy Online Doctor cannot take any responsibility for lost or stolen parcels once delivery has taken place, and no refunds will be issued.
Please do not use a pharmacy address. It is likely your delivery will be rejected or disposed of. No refunds will be issued if this happens.
Please do not order Mounjaro® if your delivery address is in the Channel Islands, Scottish Highlands, Northern Ireland, Isle of Man or other UK offshore areas. Mounjaro® must stay refrigerated in transit and delivery to these areas will be delayed. Unfortunately, you won't be able to safely use the full dose of the prescribed treatment. If you proceed, your order will be cancelled and refunded.
Emergency contraception and cystitis
Next-day delivery
- Orders approved before 5pm Monday to Friday will arrive the next day.
- Orders approved before 3pm Saturday and Sunday will arrive the next day.
Delivery of this medication will be unavailable during Bank Holidays.
ParcelShop collection:
ParcelShop collection will not be available from Friday 5pm up to Saturday 3pm.
- Orders approved before 5pm Monday to Friday will be available to collect at your chosen ParcelShop next day.
- Orders approved up to 3pm Sunday will be available to collect at your chosen ParcelShop on Monday.
