S3 Shared Service Solutions, LLC hiring Service Support Specialist (Admin Assistant) = Mail Operations in Baltimore, Maryland, United States | LinkedIn (2024)

This is an on-site position.

We are excited to share that S3 was named a Top Workplace of 2022 through the Baltimore Sun and 2023 Top Workplace in the USA as well as for leadership. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we’ll invest in your learning and development through training programs designed to power your success.

S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service.  We support the credit union members with their loans, deposits and other financial needs to achieve their goals.

This position will provide various levels of support to multiple functional areas within the Deposit Operations. Types of support they will perform in this role are uploading/scanning/indexing documents, processing incoming and outgoing mail including FedEx (sorting, opening, distribution, handling return mail, entering change of addresses into DNA, validating Member information for Subpoenas, FIFA’s, Garnishments, Survivor packages/Death Claims etc.) maintaining equipment/copier toner supplies and/or repair requests, filing, and other duties as assigned.

Responsibilities

• Provide support for Intra-departmental operations.
• Receive (Enter into mail log, open, distribute) and send FedEx packages
• Uploading /Scanning/Indexing
• Collect, sort, and deliver internal mail.
• Collect and prepare outgoing mail for varying areas within the department for internal and/or remote co-workers
• Sort, open and deliver external mail to the appropriate functional areas within the department.
• Deliver messages and packages as required
• Validate Member information in DNA
• Receive and respond to employee inquiries.
• Additional job-related projects/duties as assigned.

Qualifications

• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
• Effective communication skills, both verbal and written, are necessary
• Excellent customer service skills with a high attention to detail
• Prioritize workload based on department requirements and customer needs
• Strong analytical skills required with a high degree of accuracy
• Ability to work flexible hours as needed
• Ability to multi-task in other areas of the department
• Aptitude to work independently as well as part of a team
• Cheerful outlook and collaborative
• Ability to function in a changing environment

Perks And Benefits

• Group medical, dental, and vision coverage insurance
• Generous Paid Time Off
• Up to 11 Paid Holidays Per Year
• 401(k) With Employer Match and Discretionary Contribution
• Employee Referral Program
• Wellness Programs
• Peer-to-Peer Recognition Program

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.”

ADA Statement & Requirements

S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.

Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.

Cognitive Requirements-

Occasionally: Perform basic mathematical computations. Compile, copy and compare information. Analyze and compute information. Problem solving and critical thinking. Motivate, lead, influence and collaborate with others both internally and externally. Exhibit excellent customer service skills.

Frequently: Works independently, little supervision needed. Effectively communicate verbally and in writing.

Constantly: Comprehend materials and follow instructions. Handle confidential/sensitive information.

Physical Requirements-

Occasionally: Use hand/fingers to handle and feel.

Frequently: Speak coherently.

Constantly: Sit- Remaining in a seated position for long periods of time. Use hands/fingers for repetitive keyboard & hand motion.

Emotional Effort- Occasional short deadlines. The work environment is occasionally hectic with periods of high stress.

Internal/External Interaction- Occurs occasionally with periods of high volume.