Spectrum Outage in New York City, New York (2024)

The latest reports from users having issues in New York City come from postal codes 10021, 10118, 10004, 10023, 10003, 10011, 10013 and 10001.

Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.

Problems in the last 24 hours in New York City, New York

The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in New York City and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

June 25: Problems at Spectrum

Spectrum is having issues since 07:20 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Spectrum users through our website.

1. 

   Internet (63%)

2. 

   Wi-fi (14%)

3. 

   TV (8%)

4. 

   Total Blackout (8%)

5. 

   E-mail (4%)

6. 

   Phone (2%)

Live Outage Map Near New York City, New York

The most recent Spectrum outage reports came from the following cities:Queens, Brooklyn, New York City, Hoboken, Staten Island, The Bronx, Jersey City, Newark, North Arlington, Irvington, East Newark, Union City, Clifton, Nutley and North Bergen.

City	Problem Type	Report Time
Queens	Internet	4 minutes ago
Queens	TV	an hour ago
Brooklyn	Internet	2 hours ago
Brooklyn	Wi-fi	2 hours ago
Brooklyn	Internet	3 hours ago
New York City	Internet	4 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Spectrum Issues Reports Near New York City, New York

Latest outage, problems and issue reports in New York City and nearby locations:

• Desiree LaPort (@DesireeLaPort) reported 8 minutes agofromBrooklyn, New York

  @mikeschnall @optimum @GetSpectrum Won’t work when it’s down all the time like it is now @OptimumHelp @optimum #nowifi #nointernet #brooklyn

• Jackie Jennings (@ohhijackie) reported 12 minutes agofromBrooklyn, New York

  Very chill to have @GetSpectrum @Ask_Spectrum call in the middle of a global pandemic and say they are canceling our service because someone is moving into our apartment

• KBrafft (@KGBraff4) reported 13 minutes agofromManhattan, New York

  @Ask_Spectrum Yes. I finally got some help and figured out where to look. But I’m not sure I could do it a second time! I hope you all will consider some updates to the platform.

• Jackie Jennings (@ohhijackie) reported 13 minutes agofromBrooklyn, New York

  So I dunno @Ask_Spectrum @GetSpectrum you are a ******* piece of sh*t company. It used to be kind of funny how criminally inept you are and now it’s not. You’re ******* with our livelihood and I honest to god hope whoever your ******* billionaire CEO is crashes their yacht.

• Will Yu (@yuwillw) reported 14 minutes agofromQueens, New York

  @Ask_Spectrum No I cancelled your service after 2 hour waits and speaking with an agent and manager who did not want to work with me and retain me as a customer.

• greg horbal (@sh*ttygreg) reported 14 minutes agofromBrooklyn, New York

  @Ask_Spectrum my service is out in 11211 is there a wider outage or is it just me

• Adam L. Penenberg (@Penenberg) reported 16 minutes agofromBrooklyn, New York

  .@Ask_Spectrum Cable TV, phone, Internet are all down in Brooklyn Heights.

• GoodWitchoftheLeft (@PAKenney) reported 17 minutes agofromManhattan, New York

  .@Ask_Spectrum FIX ON DEMAND SERVICE!

• KBrafft (@KGBraff4) reported 19 minutes agofromManhattan, New York

  So, @GetSpectrum I understand your call volume being higher than normal. WhT I don’t understand is the misinformation on your app and website I can log in to my account to chnge my WiFi password. The connections are slow and bad and may be getting pirated.

• Jackie Jennings (@ohhijackie) reported 22 minutes agofromBrooklyn, New York

  @TaraDBennett @GetSpectrum @Ask_Spectrum Yes!! It makes no sense and no one can seem to help us. THIS IS A BAD TIME TO LOSE NETFLIX.

• Valentino Says (@ValentinoPup) reported 25 minutes agofromManhattan, New York

  @LindaPolley @GetSpectrum That’s what I have to get. I had to shut everything off and I spoke with an rep there explaining I’m a senior on a fixed income and need to cut down inessential expenses. He never mentioned there was this option! I’m still paying full price and I’m 72.

• Dennis Christy (@dennisfchristy) reported 26 minutes agofromBrooklyn, New York

  @Ask_Spectrum @GetSpectrum your customer service is absolute garbage.

• Таb (@amerimatryoshka) reported 27 minutes agofromManhattan, New York

  First day working from home since the shelter in place rules and @Ask_Spectrum internet is down.

• 🅰️🅿️ SMOOVE (@ObeyKingJay_) reported 29 minutes agofromBronx, New York

  @Ask_Spectrum What about NYC internet is down

• Marie (@shutupmarie69) reported 33 minutes agofromBrooklyn, New York

  @Ask_Spectrum YES. Outage again. Over an hour. Williamsburg,BK

• DianeP (@DianeP81) reported 34 minutes agofromBrooklyn, New York

  @GetSpectrum I was a nervous wreck needing a tech to check my wonky wifi. Wow what service.. He had disposable shoe covers, mask, gloves. Thank you. I was a bit nervous. Every rep I spoke to has been so professional. Keep up the good work during this crisis @Ask_Spectrum

• KBrafft (@KGBraff4) reported 35 minutes agofromManhattan, New York

  @Ask_Spectrum I was finally able to get help with my WiFi network settings. Very unclear, however, with the instructions. You should set up a dashboard for your customers so we can easily access our information.

• Dominic (@DomT_88) reported 38 minutes agofromManhattan, New York

  @Ask_Spectrum The issue was NOT resolved

• alicia 🍭 (@agarciasays) reported 46 minutes agofromManhattan, New York

  @Ask_Spectrum NYC is already a mess with all the things closed, I have to work. You can’t be having WiFi issues.

• KBrafft (@KGBraff4) reported 53 minutes agofromManhattan, New York

  @GetSpectrum there is no “down arrow” to click when I pull up my router. Just instructions to reset it. Charter had a very clear pane that showed you which network is on and what the password is. All I want is the information that SHOULD already be on your website! 😡

Spectrum Issues Reports

Latest outage, problems and issue reports in social media:

• ♉ Just Me ♉ (@jrm1408) reported 7 minutes ago

  @Ask_Spectrum the internet in Dallas Texas 75211 area is still down. When do yall estimate this to be resolved? I can't be using a mobile hotspot for my kids virtual schooling everyday.

• 𝕜𝕒𝕥. (@itskattbabyy) reported 8 minutes ago

  Can’t run a business while there’s an outage @Ask_Spectrum 🙃

• Prof. Jacoby (@melissabjacoby) reported 11 minutes ago

  TWC's lawyer nonetheless perpetuated troubling framing of TWC's downfall: that this is exceptional case in which acts of a single person brought down an entire company. Untrue for several reasons....

• Markoz Rmirz (@marcolima85) reported 13 minutes ago

  @Ask_Spectrum There is an outage in Paramount?????

• Will Sudhop (@mr_iguy) reported 17 minutes ago

  Well @Ask_Spectrum screwed me over big time . I asked for insurance on my iPad Pro .. as well as my iPhone ... my iPhone insurance is good but it was never added to my iPad .. well iPad got stolen I called they told me I don’t have it even though I asked for it .

• 📝michaelmel📝 (@MichaelMel_) reported 17 minutes ago

  @Ask_Spectrum Fix the connection in 11215 Brooklyn or I post a video of myself pissing on my modem

• Reagan Kathryn (@reagankathryn_) reported 19 minutes ago

  Well... @GetSpectrum continues to be the literally worst ever. Going on almost three weeks with spotty to no internet... Stream today gonna have to be postponed... @Ask_Spectrum

• Will Sudhop (@mr_iguy) reported 27 minutes ago

  @Ask_Spectrum Right and the fact they it not active is the problem I asked fir this to happen when I got it ... there should be insurance on it but the employees did not do there job it’s y’all’s fault it’s not covered

• ELPJr (@ELPJR89) reported 28 minutes ago

  wow, was just about to upgrade my @GetSpectrum internet to Gig-a decent monthly rate-my click to chat rep says “oh, there’s a $199.99 activation fee.” Huh? Buried that lead. Not for me. I’m an existing customer. Beware the 200 buck “activation fee” from #SPECTRUM. @Ask_Spectrum

• P (@BAULAPARRANTES) reported 29 minutes agofromLos Angeles, California

  @ChrisCinLA @Ask_Spectrum Hahaha dude my parents have connection issues AT LEAST once a week